SHIPPING AND RETURNS
WODBOXX is committed to getting your goodies to you in a timely manner. All boxes ship by the 6th of the month (or next business day if the 6th falls on a Saturday or Sunday). In order to receive a box, you must sign up for it the month before it ships. For example, if you wish to receive a July box, you would need to subscribe to WODBOX by June 30th. We ship WODBOXX from our warehouse location in the United States and USPS is always used as the carrier. At this time, there are no other carrier options available. You will receive an email from us with your tracking number when your boxx has been shipped out and is on its way to you.
*COVID-19 NOTICE: Due to the outbreak of COVID-19 and lack of employee availibility, USPS is no longer guaranteeing deliver times for first class or priority mail services. Your WODBOXX may be delayed a few days once shipped. Thank you for your patience!
The first step we recommend taking when your goodies have gone incognito is to check with your neighbors and any house/apartment numbers that are close to yours. Also, if anyone in your residence is in charge of mail delivery, you’ll wanna check with them too!
If your goodies are still hiding after this, leave a note about the package (include the tracking number) or verbally ask your postal carrier to see if they know what’s up. Ask around your residency one more time.
If has been two days or more since your package was supposed to be delivered, take a trip to your local post office and ask them about your goodies (remember that tracking number!). You should also visit www.usps.com/help/missing-mail.htm to let USPS know that your things are not where they should be!
WODBOXX is not responsible for missing mail once it has been recieved by USPS.
Please contact us immediately at email@example.com if you need your address altered. We will do our best to accomodate address changes so long as your WODBOX hasn't shipped yet.
If any items in your WODBOXX come damaged, please send photos for our review to firstname.lastname@example.org. Based on a photo review, we will determine whether or not you are eligible for a replacement item or partial refund. Items will be replaced only if we still have them in stock. If an item is out of stock and you qualify for a replacement, we will send you a partial refund on your box instead.
At this time, we are unable to send boxes to international locations.
If you just received the notification that your items were delivered, it is likely that the GPS in the USPS tracking vans sent a notification because they were close to your location, but not there just yet. Usually, your box will come within 1-2 days of receiving this notification.
RETURN & EXCHANGE POLICY
We offer returns and exchanges of the WODBOXX on a case by case basis. If you need to request a return or exchange, please reach out to us at email@example.com for approval.
- You can request a return or exchange for different sizes within 30 days of receipt of your items.
- Get a goodie that's wonky? It happens, not often, but you know we'll take care of you. Just reach out and we'll send a replacement.
- No exchanges of exchanges. Once you request an exchange on an item/s in your WODBOX, you will not be able to re-request.
- The customer is responsible for shipping charges on returns and exchanges. Once you email us to request a return or exchange, we will provide you with the address to send your unwanted items. Prepaid labels can be sent upon request for returns, but the cost of the label will be deducted from the refund. If you require a prepaid return label and are requesting an exchange, we will send you an invoice for the cost of the label. If you have requested an exchange, you will also be sent an invoice for the cost of shipping the new items out to you via invoice. Exchanges with unpaid invoices will not be processed.
- If you send items back to us but have not requested a return or exchange, we are unable to process the request. Items sent back to us without approval will be forfeited.
- Items are held for exchange for two weeks. If your returned item/s do not arrive in our offices within that time, we cannot guarantee you will recieve the items you requested. If we no longer have an item that was requested for exchange, you will be refunded for the cost of the item.
- If you select a return, you will be required to send back all items in your box. We do not offer returns for singular items that come in your box.